Policies
PAYMENT: Allyson James is happy to accept all major credit cards via Pay Pal!
Don’t have a Pay Pal account? You can use Pay Pal even if you don't have an account with them. However if you shop on the web Pay Pal is a wonderful option. It’s quick, It’s FREE and it protects both buyer and seller.
SHIPPING:
*Allyson James ships from Eagle Point, Oregon (97524)
*We process orders within 5 business days of cleared payment unless otherwise stated on listing.
*Domestic Standard postage normally takes 5 to 10 business days after processing.
*Custom/Bridal orders will be given a separate shipping date!
Domestic Standard Shipping: $12.98
Domestic 2-day Shipping: $28.98
*For your own peace of mind, we recommend you upgrade to get additional INSURANCE which includes a tracking number. Depending on your item and destination domestic insurance via the USPS will range between $1.75 - $9.70 per item. Allyson James cannot accept responsibility for lost items once they have left our facility.
International Shipping & Customs: PLEASE CONTACT US BEFORE PLACING AN ORDER FOR ACCURATE SHIPPING CHARGE AND AVAILABILITY! NOT ALL DESIGNERS WILL SHIP INTERNATIONALLY! ADDITIONAL SHIPPING CHARGES WILL BE ADDED VIA SEPARATE PAYPAL INVOICE. International orders are sent via UPS or USPS. Most deliveries to Europe will arrive within 7-14 business days of package being shipped. Shipments to other countries may take longer. All additional taxes, fees, tariffs, import fees, and surcharges levied by destination countries are the responsibility of the customer. Allyson James cannot determine the amount in advance, if any, that will be charged. Please check with customs house of your country to determine if any additional charges will be applied to your order. Allyson James does not receive any money from customs and import fees. *Allyson James cannot accept responsiblity for damaged or lost items that are shipped internationally! We double and triple check to make sure all orders are in perfect condition before they leave the studio.
LOST ITEM & DELAYED SHIPPING: We cannot be liable if your items are lost, delayed or damaged during shipment due to carrier fault or wrong address as these are beyond our control. Since any loss is at your own risk! Please seriously consider an UPGRADE to insured shipping if you need to cover against loss and to have a tracking number. We strongly advice this! Allyson James will always keep postage receipts as a proof of delivery in case of disputes.
*We'd like to assure our customers that so far we have been lucky and not a single item has ever been lost or damaged! **1 item going to Australia has now been lost and we are still hoping it will arrive safe and sound.
REFUNDS AND EXCHANGES: *Allyson James wants you to be completely happy with your purchase and we are happy to exchange or credit your purchase for something else at Allyson James in the event you are not happy. (postage will not be refunded!)
*You must contact us within 2 days of receipt for any item/items that need to be exchanged, after this date the item will not be refunded or exchanged except on a case by case basis.
*Orders must be canceled within 24 hours. Once work has begun on custom or bridal/special occasion pieces refunds are not possible.
*All BRIDAL, special occasion, custom, monogrammed, personalized or group (Bridesmaids-BRIDAL) orders are Final!
*Custom and Special Occasion/Bridal Orders cannot be canceled after 24 hours.
Please be sure of your purchase and ask any questions to help with your buying decision. We are happy to help you! We need to be 100% satisfied with the quality of our merchandise before it’s offered up for sale.
Our customer is our first priority and we want you to be happy with your purchase and the service you receive! If you have questions or concerns regarding your order, please email your name, address, the date of purchase, your transaction #, and the item(s) purchased. This will ensure a speedier response.
Custom and Bulk Item Purchases: All custom purchases are final! Please email us for our policy and the customization process. We will work with you closely to help make your vision come to life. We do everything possible to make sure you are 100% happy with your custom order. Custom Items will take longer to receive than stock items and you will always be given a time estimate at the time of your order.
Bulk orders (Bridesmaid Orders over $750) will receive a 10% discount off the order total before shipping and tax. Bulk items are usually considered custom (Please see above!)
GIFT WRAPPING SERVICE:
Some designers package their items in boxes that are suitable for gifts. If you need your item gift wrapped and sent with a gift receipt please contact us so we can make sure your item is packaged appropriately.
Please don’t hesitate to email us if you would like any further information.
allysonjames831@gmail.com